Need a hand with AutoBox? Email us at support@autobox.fit and we’ll get back to you. The answers below cover the most common questions.
Contact
For anything not answered here — billing questions, a bug, or feedback — reach us at support@autobox.fit. For privacy or data requests, email privacy@autobox.fit.
Frequently asked
How do I manage or cancel my subscription?
If you subscribed through the App Store, manage your subscription in the Settings app on your iPhone: tap your name, then Subscriptions, choose AutoBox, and cancel or change your plan there. Cancelling stops the next renewal; you keep access until the end of the current period. Deleting the app does not cancel a subscription. If you subscribed on the web, manage it from your account settings.
How do I restore my purchase on a new device?
Sign in with the same Apple ID you used to subscribe, open AutoBox, and go to the paywall or Settings and tap Restore Purchases. Your active subscription will be re-applied. If it doesn’t appear, confirm you’re signed in to the correct Apple ID and that the subscription is still active in your Apple ID subscription settings.
How do I delete my account and data?
You can permanently delete your account and all athlete data from Settings → Account → Delete account in the app, or from your account settings on the web. Deletion removes every athlete profile, workout result, weight, and max we hold for your account and is irreversible. See our Privacy Policy for details.
How do I export my data?
Open Settings → Account → Export my data in the app to download a copy of your profiles, results, weights, and maxes. You can also request an export by emailing privacy@autobox.fit.
Does the camera upload my video?
No. Rep Radar runs entirely on your device. Video is never uploaded — only the rep count is saved with your workout.
See also our Terms of Use and Privacy Policy.